Kasiiya's enhanced ‘health, safety and environment protocol’

Along with our commercial associate Ecolab™, Kasiiya has established procedures to ensure the regular sanitization of our property and buildings. To protect against COVID-19, we carry out strictly enforced measures in line with the latest scientific and technological guidelines. Our enhanced cleaning standards will continue to be managed and regularly reviewed by our safety management team.


  1. Protective procedures for Kasiiya guests

  • Several sanitizing stations are located throughout Kasiiya to allow guests to remain disinfected throughout the day.
  • The frequency of cleaning and sanitizing public areas with Ecolab™ EPA certified products has been increased to once each hour.
  • All surfaces at Kasiiya, including the tables, cutlery, etc are sanitized with Ecolab products to COVID-19 standards before and after each service.
  • The design of Kasiiya insists on the feeling of freedom – having a minimum of walls and doors.
  • Should any guest require, they will always have their own table 2 meters away from other guests and completely alone with nature’s beauty.
  • All Kasiiya staff and contractors receive continuous and comprehensive training on hygiene and cleanliness standards, as well as advanced training specific to their functional area at the hotel.
  • All staff has been trained to identify the symptoms of COVID-19 and instructed not to come to work if they are feeling unwell or to contact a manager if they notice a colleague or guest displaying or complaining of a cough, fever, shortness of breath, chills, a new loss of taste or smell, repeated shaking with chills, muscle pain, headache, sore throat or other known COVID-19 symptoms.
  • Kasiiya will finance the testing for both the guests and the staff.
  • There will be no financial consequences should any staff member have to stay at home to protect colleagues and guests.
  • Staff always wear masks.
  • Staff is trained to wash their hands every hour for 20 seconds with anti-bacterial soap.


   The suites

  • We conduct a disinfecting deep clean of each tented suite.
  • Our rooms allow for multiple living arrangements depending on the outside temperature, humidity conditions and time of day. Our guests are free to use the ceiling fan together with open windows – all equipped with screens – which will create air movement and keep the guest comfortable and in tune with the environment. The solar energy AC unit can provide additional comfort if the temperature is still too high.
  • The room is designed for bespoke comfort, benefitting from the cool breeze, and through ventilation while always in direct contact with the surrounding nature.
  • Our strict protocol for sanitizing the suites includes the following technologies: full disinfectant using foggers and ozonators as well as a UV light kit for high-touch areas and objects (such as fan controls).
  • At check-in, the guest will be offered all options in terms of how many times the guest wishes our staff to come into their room. The default is two cleaning visits per day and two visits from the quality control and the laundry if requested. We can reduce this to one visit per day according to the guest’s preference.



  • A pre-shift briefing at the start of every shift has been added to the “kitchen standard operating procedures” to remind staff about handwashing, physical distance, cough & sneeze protocol, touching, cleaning, and constant disinfecting.
  • It is mandatory for all kitchen staff to wear a mask at all times in the kitchen.
  • Kitchen staff goes through extensive training for using and handling PPE, as well as on proper hand hygiene and best practice procedures for food contact and non-food contact surfaces.
  • Deep cleaning and sanitizing frequency within the kitchen has increased to four times a day – at the end and the beginning of each shift.
  • Cleaning and sanitizing procedures focus on disinfecting high-touch, non-food contact surfaces, particularly in high-traffic areas. Certified Ecolab™ EPA´s criteria products are used in the kitchen.
  • Extra hand-washing stations, towel dispensers, no-touch close-lid trash receptacles, and hand sanitizers have been installed in convenient and highly visible locations inside the kitchen.
  • Graphic signage has been added to remind staff to not enter the kitchen if ill, along with appropriate steps to take should they feel ill as well as reminders to wear PPE at all times.
  • Schedules have also been rearranged to ensure a physical distance of 2 meters between all members of staff.


   The Kasiiya transportation fleet

  • The entire fleet we use for airport transfers and external tours will be disinfected after each use, using electrostatic sprayers with Ecolab™ certified products.
  • As ever, the focus of all cleaning is on high-touch surfaces of the car such as door handles, window buttons, locks, armrests, cushions and seatbelts.
  • A private SUV and driver will be assigned to any guests booking transportation or external tours of the country.


   The Spa

  • Our spa is a single open tent in the jungle, open on all sides. The space is designed for bespoke comfort, benefitting from the cool breeze and through-ventilation whilst fully immersed in the surrounding nature.
  • The spa does not incorporate hydrotherapy elements (such as a Jacuzzi, steam room or sauna).
  • Some treatments have been removed from spa menus as a preventive measure in-line with global scientific recommendations.
  • We leave 30 minutes between each session in order to apply a strict protocol for sanitizing the spa.
  • Only one person or couple can attend the spa each hour.
  • The therapist washes his/her hands, forearm and elbow for 20 seconds immediately before starting the session.
  • The therapist wears a mask during all therapies.


  1. Procedures to monitor and identify potential risks as early as possible


  • Please contact Sarah (reservations@kasiiya.com) to find out about the latest procedures. In accordance with those practices, Kasiiya will assist the guest with onward care.


  • While at Kasiiya, any staff who exhibits one of the listed symptoms of COVID-19 will be instructed to self-isolate and immediately notify their manager.
  • The staff will be put immediately on paid leave.


  1. Procedures to contain and manage potential risks

All Kasiiya staff and contractors have been given clear instructions on how to respond swiftly to all presumed cases of COVID-19 while at Kasiiya. We are ready to quickly respond and provide support to our guests and staff in the case of a positive COVID-19 test result.

       For guests testing positive

  • Kasiiya staff will assist and accompany the guest during the entire process. Firstly, the guest will be transported to the closest hospital for an official test.*
  • Kasiiya will assist in finding a hotel or a vacation rental in the city where the guest will feel comfortable and safe during the convalescence process. Our commitment is to help the guest all the way during this process.
  • We do have a Kasiiya ambassador in San José, that can help the guest with day-to-day tasks like purchasing groceries and medicines, etc. A member of our management team will be in contact daily with the guest to make sure they are ok and to see if they need any help.

         *Extra services related to COVID-19 convalescence process will be covered by the guest and not Kasiiya.  

       For Kasiiya staff testing positive

  • Staff who test positive for COVID-19 will be required to quarantine for at least 8 days.
  • Staff who are well but have a household member with COVID-19 are also instructed to self-quarantine for 8 days.