Frequently Asked Questions

COVID-19

If you are not allowed to travel from the country you come from due to Covid-19 imposed measures, the total amount of the payments you made to Kasiiya can be used towards a future booking within two calendar years. Should you need to cancel your reservation for any other reasons, our normal cancellation policy will apply.

COVID-19 UPDATE

  • Kasiiya offers 2 COVID-19 tests for free for stays of 5 nights and more.
  • For stays of 4 nights or less, Kasiiya will assist in organizing COVID-19 tests.
  • All tests are done on-site.

We understand the importance of health for you and your family. At Kasiiya, we have made significant operational changes to address this. Please see our updated health and safety protocol here.

We´ve implemented and exceeded all protocols proposed for hotels by local health authorities. In addition, we have integrated the best hospitality practices in the world into our operation.

Kasiiya has established a remarkably close relationship with our neighboring villages and, as part of our social responsibility program, we´ve helped educate these communities about COVID-19 to stop the spread of the virus. In addition, we’ve donated masks, thermometers, information posters and built several hand washing stations in the local schools.

We advise all guests to stay in regular contact with us in the months leading up to your visit. We are well connected with local and international associations and usually made aware of ongoing updates regarding the COVID-19. Any member of our team will be at your disposal to discuss any aspect of your trip or concerns you might have.

COVID-19 update

General

Yes, we will be in regular touch with you closer to your check-in date and will inform you about any government restrictions that may impact your travel to Costa Rica. Should you have any questions regarding government restrictions in Costa Rica, please contact reservations@kasiiya.com.

From May to June we experience light to moderate rain, July and August are typically sunny with a very light chance of rain. In September and October, we experience heavy rain and lighter rain in November when we start transitioning to our dry season.

Yes, we have some wonderful offers for honeymooners. Explore our honeymoon packages here.

Transportation to and from Liberia airport is included for stays of 4 nights or more. For shorter stays, we can arrange transfers with Kasiiya’s English-speaking drivers and SUVs at an additional cost.

Kasiiya does not have a pool. We have 3 completely secluded beaches, Portuguese is a volcanic sand beach that we have left untouched, and our main beach is calm, large and white sand, with year-round warm water.

The most popular guest activity at Kasiiya is snorkeling on the reef just 50 meters from the shore.

The closest airport to Kasiiya is Liberia (LIR), which is a 45-minute drive away. In addition to internal flights, Liberia welcomes international flights from USA and Europe.

Yes, guests can drive to Kasiiya in a 4×4 vehicle and for those who do, we’re happy to provide detailed directions and assistance. Please be aware the final 4 kilometres to Kasiiya are on a dirt road.

We consider ourselves suitable for all ages, however, there are no specific facilities for young children at Kasiiya. We have 2 secluded beaches that in low tide are shallow and safe for children to enjoy; kayaks and paddleboards are available for use, and we offer hiking and wildlife tours with our resident biologist guides that can be tailored for all ages.

For families with younger children, we recommend the beachfront suites (Lazy Turtle and Floating Bird suites). Sofa beds, roll-a-way beds, and baby cots are available on request.

For further information, please contact Sarah in our Reservations Department at reservations@kasiiya.com.

Yes – please contact Sarah in our Reservations Department at reservations@kasiiya.com who can provide respective promotions depending on the dates and season. Promotions are exclusive for Costa Ricans and foreigners with a residence identity.

Kasiiya can cater to a vast majority of dietary needs. We always ask prior to arrival about special needs and allergies that we should be aware of.

We believe it is better to make plans while you are at the property, enjoying coconut water in front of the ocean and having a better sense of the land and the options. However, as we only have one healer, we do recommend letting our concierge team know if you are interested in booking a healing session with him. Depending on your preference, all experiences can be arranged either upon arrival, within just a day’s notice, or weeks before your stay with our friendly Concierge Team over email.

Kasiiya does not have a gym, however, Kasiiya offers a wide variety of sports activities on the property some of which are included in the suite rate and some are payable.

We offer several different excursions to discover the beauty of Costa Rica such as rafting, horseback riding in a volcano, discovering the rainforest and seeing crocodiles and other wildlife on a riverboat tour, just to name a few! We also offer custom excursions to provide the most personalized experience for each of our guests.

Suites

  • All meals (breakfast, lunch, dinner, snacks, and non-alcoholic drinks).
  • Housekeeping and laundry service.
  • Access to expert resident water and land guides.
  • 1 child up to the age of 17 can stay on a complimentary basis when using the purposely designed sofa bed (extra children will pay a fee of $180/person/night + tax (2022) / $210/person/night + tax (2023).
  • Infants (0-2 years) stay free of charge.
  • Private transfer to and from Liberia International Airport is included with a minimum length of stay of 4 nights.
  • Please click here to see all activities that are also included within the rate of your room.
  • Fully equipped suite
  • Comfort bed area with kingsize bed (2m x 2m)
  • Down duvets/pillows
  • Bedlinen are made from 100 % Egyptian cotton
  • Relaxing living area with sofa bed (purposely designed to accommodate 1 child)
  • All furniture designed by Kasiiya’s own brand to connect with nature
  • Air conditioning/ceiling fan
  • Ecological cooler station (mini bar) with daily refreshments
  • Selection of teas/coffee and snacks (French press with fresh Costa Rican coffee)
  • Large terrace
  • Sunbeds and rattan chairs with luxurious cushions inviting our guests to relax and enjoy the tranquillity of the forest
  • Most suites have a walk-in outdoor shower and bathtub for an extraordinary bathing experience
  • Bathrobes
  • Towels and beach towels (made of ecological bamboo fibers)
  • Natural shampoo and lotions made locally
  • In-room safe
  • Umbrellas
  • Kasiiya Kit: consists of a walkie-talkie, flashlight, insect repellent and adapter.
  • Wireless internet access in guest rooms (can be switched off upon request) and public space
  • Note: there are no outlets available in the bathroom.

We have the following generously sized thoughtfully designed suites to choose from:

Laughing Whale (2 suites)

  • Ocean View Vintage Suite
  • Total area 110 m²
  • Our most remote and romantic suites (on top of a cliff) with their own cliff path
  • Amazing views and perfect sunsets
  • Outdoor shower and bathtub on the terrace
  • Whale-watching opportunities
  • Large terrace with sunbeds and rattan chairs
  • Suite occupancy: 2 adults

Lazy Turtle (3 suites)

  • Beachfront Suite
  • Total area 110 m²
  • Outdoor and indoor shower
  • Surrounded by the jungle, facing the Laguna Beach
  • Amazing sea views
  • Direct access to the beach and water sports activities
  • Large terrace with sunbeds and rattan chairs
  • Suite occupancy: 2 adults + 1 child

Floating Bird (3 suites)

  • Beachfront Suite
  • Total area 120 m²
  • Unique bathroom separated by a tented covered corridor (with indoor vintage bathtub)
  • Outdoor and indoor shower
  • Amazing sea views
  • Direct access to the beach and water sports activities
  • Large terrace with sunbeds and rattan chairs
  • Suite occupancy: 2 adults + 1 child (1 suite has the capability to accommodate up to 2 children)

Floating Bird Nest (1 suite)

  • Beachfront Suite
  • Total area 120 m²
  • 2 separate rooms in the suite (one with a king-size bed and sofa bed, and one with 2 twin beds)
  • Unique bathroom with indoor vintage bathtub
  • Outdoor and indoor shower
  • Amazing sea views
  • Direct access to the beach and water sports activities
  • Large terrace with sunbeds and rattan chairs
  • Suite occupancy: 2 adults + up to 3 children
  • All our beachfront suites (Lazy Turtle, Floating Bird and Floating Bird Nest) can accommodate at least 1 child.
  • One of our Floating Bird suites can accommodate a family of up to 2 children. For families with up to 3 children, we have designed our Floating Bird Nest suite which provides ample space for a larger family.

Yes, Kasiiya offers a room service.

  • Please click here to see our updated cleaning procedure.

Yes, Kasiiya offers a free laundry service throughout your stay.