PAYMENT POLICY
Standard Booking
LOW / GREEN SEASON
(September 1 to November 19 2022; May 1 to June 28 2023; September 1 to October 31 2023):
- Full payment is required 30 days prior to check-in date.
HIGH SEASON 2022
(November 20 to December 20 2022):
- A 20% deposit payment is required at the time of booking.
- The outstanding balance is required 90 days prior to check-in date.
HIGH SEASON 2023
(January 6 to April 30 2023; June 29 to August 31 2023; November 1 to December 19 2023):
- Full payment is required 45 days prior to check-in date.
PEAK SEASON
(December 21 2022 to January 5 2023; December 20 2023 to January 5 2024):
- A 20% deposit payment is required at the time of booking.
- The outstanding balance is required 120 days prior to check-in date.
In order to secure a reservation, credit card details have to be provided at the time of booking.
All payments shall be effected via bank transfer or debit/credit card. If funds are not received within 5 banking days after the day of booking, the reservation shall be deemed to have been cancelled and Kasiiya reserves the right to allocate the property to another client.
CANCELLATION POLICY
If it becomes necessary to cancel all or any part of the booking, this cancellation must be notified in writing (email acceptable). The cancellation will take effect from the day the written confirmation is received. The following cancellation charges will be applicable depending on when the notification of the cancellation is received in writing and the period of stay in the retreat.
Standard Booking
LOW / GREEN SEASON
(September 1 to November 19 2022; May 1 to June 28 2023; September 1 to October 31 2023):
- Free cancellation up to 30 days prior to the arrival date.
- If a reservation is cancelled less than 30 days prior to the arrival date (including no-show), 100% of the reservation will be charged.
HIGH SEASON 2022
(November 20 to December 20 2022):
- Free cancellation up to 90 days prior to the arrival date.
- If a reservation is cancelled less than 90 days prior to the arrival date (including no-show), 100% of the reservation will be charged.
HIGH SEASON 2023
(January 6 to April 30 2023; June 29 to August 31 2023; November 1 to December 19 2023):
- Free cancellation up to 45 days prior to the arrival date.
- If a reservation is cancelled less than 45 days prior to the arrival date (including no-show), 100% of the reservation will be charged.
PEAK SEASON
(December 21 2022 to January 5 2023; December 20 2023 to January 5 2024):
- Free cancellation up to 120 days prior to the arrival date.
- If a reservation is cancelled between 120 and 90 days prior to the arrival date, the deposit (20%) will be kept and can be used towards a future booking within two calendar years.
- If a reservation is cancelled less than 90 days prior to the arrival date (including no-show), 100% of the reservation will be charged.
If you are not allowed to travel from the country you come from due to Covid-19 imposed measures, the total amount of the payments you made to Kasiiya can be used towards a future booking within two calendar years. Should you need to cancel your reservation for any other reasons, our normal cancellation policy will apply.
Please contact us to find out about our cancellation terms for Buyout and Longstay bookings.
