terms & conditions

Terms and Conditions


Booking and Cancellations

All reservations must be guaranteed by a valid credit card at time of booking, or the reservation will automatically be released. Deposits can only be made in US dollars. By law, credit card transactions in Costa Rica must be processed in US dollars. Due to fluctuating exchange rates, this could result in expenses for services quoted in US dollars being higher than anticipated.

Cancellations must be received by 6:00 pm Costa Rica time least 14 days prior to expected day of arrival, or a late-cancellation penalty equal to the cost of the first booked night plus tax and service charge will apply. The same penalty applies to no-shows. Any material changes requested within the cancellation period are subject to approval by the Resort.

Information that is gathered from visitors

In common with other websites, log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page and time of visit.

Cookies may be used to remember visitor preferences when interacting with the website.

Where registration is required, the visitor’s email and a username will be stored on the server.

How the information is used

The information is used to enhance the visitor’s experience when using the website to display personalized content and possibly advertising.

E-mail addresses will not be sold, rented or leased to 3rd parties.

E-mail may be sent to inform you of news of our services.

Visitor options

If you have subscribed to our newsletter, you may unsubscribe by following the instructions which are included in e-mail that you receive.


Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website.

Private property

Please note that kasiiya is a private residence and not a hotel.